Smart revolutionizes customer experience with new state-of-the-art flagship store
With the waiting time and queue, going into Telco hubs can sometimes be last from our list. Well, not with the fresh Smart Store in Megamall. The new flagship store just revealed an incredible metamorphosis. If your last visit was just about enjoying movies from their SmartTV, and reading some leaflets over and over while waiting for your number to be called, this time will be different. Your next visits will absolutely more exciting and elevated customer experience.
Raising the bar for customer experience and retail design here and abroad, leading mobile services provider Smart Communications has unveiled its new flagship store in Megamall in Mandaluyong City, with state-of-the-art features to engage subscribers with the latest digital lifestyle solutions.
Your elevated customer experience at the Smart store starts with the Attract Wall, an interactive augmented reality window that welcomes you into the venue. A member of the Smart Squad – a team of friendly and tech-savvy customer service experts – is on hand with a tablet to assist on the paperless integrated queuing system, which frees you up to roam the store.
While waiting for your turn in the queue, you may also head to the interactive Product Wall, which projects the key features of devices as you tinker with them. Using the interactive screen, you may also compare smartphones to check out the perfect unit that suits your lifestyle.
If you really don’t have the time and prefers a fast-track service, you may proceed to Self-Care Wall, which lets you manage your account and avail of services, such as activating your SIM and reloading your account, among others.
The new Smart Store is powered by a syncing technology that allows for multiscreen video design on panoramic walls – a first for a telco in Southeast Asia. This is a transformation that aims to deliver a digitally immersive and interactive experience.
The result is a dynamic modern playground for subscribers to discover and explore the hottest videos, music, games and perks while enjoying a seamless customer service. The world-class venue also puts Smart in the best position to promote and share compelling devices, content, and stories with subscribers.
“We are proud to launch the new Smart Store, the most advanced mobile hub in the country today that provides our subscribers with an unrivaled customer service and digital experience. This builds on the momentum of our rebranding last June when we strengthened our commitment to breaking barriers and bridging gaps for the digital Filipino,” said Ariel P. Fermin, EVP and Wireless Consumer Business Head at Smart.
“Since then, we have made great strides in improving our network across the country, launching compelling data offers and products like Giga Surf, as well as introducing the Smart Life app – a portal for enjoying today’s top digital content and exclusive perks for subscribers. It’s just about the time we level up our retail experience with the new Smart Store, a dynamic digital space that embodies our vision of an empowered Smart Life for every Filipino.”
Another thing to enjoy in the new Smart Store in Megamall is the Interactive Tables, which house a treasure trove of featured content from the Smart Life app. Here, you can check out hit songs and create a set that you can play on a digital turntable; choose films and shows to watch with a swipe of your finger, or escape into an action-packed game with friends.
The Smart Squad is also ready to assist you anytime at the touch of a button.
And when you’re mood is just on to relax and refresh, you can head on to the heart of the store where you can find the Social Corner with cozy bleachers where you can relax, meet friends and charge your devices. You can also enjoy a cup of coffee while talking with a Smart Squad member about ways to optimize your device.
From here, you can also see a stunning display of mobile content trends on the music, movies, games and perks that subscribers are enjoying on the Smart Life app at any given point in time. This space also doubles as a venue for the latest Smart product offers and services, gadget tutorials and community events.
All these elements come together in a clean and sleek digital space that sports soothing hues, organic curves and diffused light that immediately make subscribers feel at home in a warm, friendly environment.
“With the new Smart Store, we have pulled out all the stops to go beyond delivering the best customer service to creating a one of a kind immersive and communal digital space, that we invite everyone to experience and explore for themselves,” Maloo R. Agoncillo, VP for Retail Stores and Key Accounts at Smart. “We are looking forward to transforming more Smart Stores across the country so we can better serve and engage our subscribers nationwide.” he added.
Your goal is business, but the new Smart store in Megamall will let you experience a customer service like no other.
Oyy, pupunta na yan, agad-agad!
Head on to SM Cyberzone in Megamall Building B in Mandaluyong City and experience the new Smart Store.
Also follow Smart’s official accounts on Facebook (www.facebook.com/SmartCommunications), Twitter and Instagram (@LiveSmart) for updates on Smart’s latest promos, services, and events.