I was a Telus employee for almost 10 years and up until this day, I can still remember all the things that I loved about working for one of the leading global business process outsourcing companies.
Working in the call center industry is indeed out of the norms, which is why taking care of the agents is a vital part. It requires discipline and passion that only those who worked in this industry can really understand. Haler! Hindi lang po English ang labanan dito! Anyway, reminiscing my days working in Telus, which was Ambergris Solutions back then, brings nostalgia to me.
Aside from meeting the love of my life at Telus, I will never forget my team who was like a family to me. Our offices in the Raffles building in Ortigas which can easily be found since it was the only gold building there, and the Discovery Suite across The Podium along ADB Ave., lakas maka sosyal di ba? And Telus Site at the Market! Market, which i never get the chance to visit. lol! These and the other numerous things, and oh the Townhall parties like no other!
And now every time I pass by Edsa in Makati, the new TELUS House gives me a surreal feeling. I will definitely recommend TELUS to any qualified person that is looking to work hard, party hard, and work in their state-of-the-art building that makes the challenges so worth it!
TELUS International Philippines (TIP) launches its 5th site, TELUS House McKinley West, a five-storey building at Bonifacio Global City which showcases a modern industrial look with a unique approach to team members’ experience through its state-of-the-art facilities.
TIP’s Facilities Director, Pia Felix took the lead in the project, overseeing the design, maintenance, equipment, service providers and other measures concerning security and safety. She ensured that the newly-opened site provides a fun vibe and employee-pampering facilities. More than being fun, TELUS International Philippines fosters a caring environment that is reflected in all its initiatives for its team members. Fun is the result of the conscious effort of providing programs and facilities that support the professional and personal growth and development of its team members.
“This is our team members’ second home. They spend 9 – 10 hours at work so we want to make them relaxed and feel that they are taken care of by the company,” she notes.
A tour at TIP McKinley West will show you why it is cool to work in this call center offering inspiring work spaces for its team members.
Hands down, TIP McKinley West’s strategic spot makes for a laidback yet urban setting, pretty much recreating what’s familiar to the team members hailing from down south like Alabang and Cavite. If you think it’s out of the way, TIP provides shuttle services that drive team members to work and back, by stopping from one site to another. The biggest bonus of the site is one of its buildings faces the green, picturesque McKinley West Park on Chateau Road!
There is no shortage of colors, prints, and patterns at TIP McKinley West. The lower ground floor of the building where the company entertains aspiring TIP team members, reveal walls, lounges and other furniture with details of brick, wood, and metal. The interview rooms have oversized prints on the wall as a backdrop and this motif runs through in some of the offices on the second floor including the training rooms, HR, and the library. The interiors are made more dynamic with industrial insets—repurposed tires as walls, metals molded like container vans for meeting and coaching areas, and carpeted or tiled floors of asymmetric designs!
Felix stresses, “We want to continue to push the boundaries. Our slogan is “It’s Different Here” so I need to ensure we stay true and continue to stand out. We want our team members to bring out their creative juices. It can’t be just that typical corporate as it has never been that way at TIP.”
“People have this notion that working in a BPO is a monotonous job—it’s not! We at TIP do understand that for our agents, there’s a need for them to break out from that monotony that’s why we have themed interior and other areas that relax the eyes and the mood”, she added.
The well-being of the team members still holds top priority at TIP, says Felix. She specifically tailor-made the chairs to fit anyone’s posture no matter his/her height and size is. Coaching areas are situated nearby for some counseling. Snooze boxes are provided for those looking for a helpful shut eye. The gym here is TIP’s biggest yet across its Metro Manila branches. It’s complete with machines, shower rooms and motivational quotes up on the walls and it holds Piloxing and CrossFit classes too. The pantry is designed for a big group and has leveled benches that rise up onto a spot where TIP leaders can stage meetings facing everyone freely in the room.
While Felix believes that the deliberate design of the site helps in the productivity of the TIP team members, she also sees how the company strives to make them better-rounded people through their other initiatives. TIP has the TELUS International University which offers short and full degree courses to team members and to their families; Town Hall, the annual concert for all TIP members; Heroes Day, which pays tribute to frontline agents and CSR activities that encourage team members to give back to the community.
To those who are looking for a career in the BPO industry and is looking for a company that will take care of you, TELUS is absolutely the place for you.
Karina is not your ordinary supermom. She juggles her time bonding with her three amazing kids while being in the loop on the latest happenings in the tech and lifestyle scene. Follow me on Instagram (@digitalfilipina) regularly visit www.digitalfilipina.com for daily dose of updates not just for moms but for everyone!