18 September 2025 – Recent social media posts by Maria Jamila Cristiana Gonzales Berenguer alleging a system compromise and insider involvement in alleged unauthorized transactions are baseless.
In an interview with ABS-CBN, the client herself admitted that her mobile device was in the hands of other people at some point in time.
An investigation by the Bank’s Fraud Management Unit (FMU) indicated a password reset on September 14, followed by a device registration validated through OTP on the client’s registered device, a day before the reported unauthorized transactions. There was no change in the mobile number used to receive the OTP. Log-in and registration alerts were sent to the client for these updates.
Transaction Alerts were also sent promptly on September 15, 2025—six hours before the client reported the issue via the BDO Hotline.
Our FMU reiterated transfer limits were not bypassed, and our security policies remain in place. Transactions through BDO Pay require PIN or biometrics, not OTP. OTP is required only for device registration, not for transactions via BDO Pay.
Despite the Bank’s repeated efforts to engage the client, she declined and continue to post several videos that are inaccurate.
BDO has put in place different features intended to protect clients’ accounts and strongly reminds the clients not to ignore warning signs and messages sent by the bank through official channels.
BDO’s system remains secure, with no evidence of any breach or insider involvement.
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